Bag Monitoring · For Luxury Resorts

Every guest golf bag, accounted for.

Citadel Valet is a private, real-time GPS monitoring platform purpose-built for the operational standards of luxury golf resorts — designed from inside the operation, by someone who lived the problem.

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27.6711° N · 81.7857° W
Live Monitoring · Geofenced

The Operational Reality

A guest's golf bag is the most valuable thing on property — and the easiest to misplace.

We run daily phone calls to figure out where missing bags ended up. It's a recurring operational issue we've never had a clean answer for.

— Director of Golf, Top-50 U.S. Resort

Daily phone calls to locate inventory

Operations teams spend hours each week reconciling where bags are versus where they're supposed to be — across clubhouse(s), resort, and courses.
Guest experience compromised at check-out

A misplaced $7,000 set of clubs at departure undoes the rest of a five-star stay. Recovery is operationally expensive and brand-costly.
Bags moved off-property without authorization

Guest bags leave the resort with the wrong vehicle, or are mistakenly loaded onto a transfer to the wrong clubhouse or resort.

Citadel Valet allows resorts to anticipate guests' expectations of golf bags being in the right place at the right time — not react when there's a problem.

The Platform

Quiet technology for five-star operations.

Real-Time GPS Monitoring

Every bag's location, on a private satellite map of your property. Refreshed continuously. Visible to your front of house, clubhouse staff, and management — no one else.

Geofenced Zones with Timestamped Activity

Define on-course, clubhouse(s), resort, and off-property zones. Citadel Valet records every entry and exit with date and timestamps — so bag movement can be monitored continuously, and reviewed after the fact.

III

Resort-Grade Reporting

Daily, weekly, and ad-hoc reports for GMs and operations leadership. Incident logs, location histories, and audit trails — formatted for executive review.

Inside the platform

The dashboard your operations team actually uses.

A satellite-tiled view of every bag on property — live status, geofence activity, and daily reporting at a glance. Built for your operations team and presentable to ownership.

Citadel Valet dashboard showing 46 active guest bags across a luxury golf resort, with live satellite map, on-course and clubhouse pins, and today's activity panel — Live property view — representative demonstration environment.

Device Management screen showing GPS monitor assignments, with tabs for Geofences, Geofence Events, and Settings — Device Management Assign monitors to guests. Manage geofences, review geofence events, and audit device history — all from one screen.

Daily Tee Sheet report listing tee times by course with guest names, room numbers, cart assignments, check-in and checkout dates — Daily Tee Sheet Tee times across all courses, by guest, with room and cart assignments. VIP flags carry through. Generated on demand.

Daily Reports modal with four report types: Daily Summary, Custom Date, Checkout Report, and Tee Sheet — Reporting Suite Daily summaries, custom date ranges, checkout reports, and tee sheets — all generated and printable on demand.

Daily Bag Monitoring Report for Representative Golf Resort showing 46 total bags monitored, with per-guest breakdown including tee times across multiple courses, room and cart assignments, status, checkout date, and battery level — Executive Reporting Daily bag monitoring report — formatted for ownership review. Status, battery, checkout, and guest-level detail.

Why Citadel

Built from inside the operation. For the standards it's held to.

— I

Built by someone who lived the problem

Citadel Valet was conceived inside a top-tier U.S. golf resort, on the opening team, by a founder who watched the missing-bag problem play out across 18 months of daily guest interactions. The product was designed from the floor of the operation — not from the outside in.

— II

Complementary to your existing stack

Citadel Valet is a dedicated platform for guest golf bag custody — one that can integrate with most PMS and tee sheet software. It sits cleanly alongside what you already run.

— III

Designed for the brand, not the back office

Five-star, Forbes-rated resorts can't run on partially completed paper tags and incomplete handwritten logs for guests' custom-fitted golf clubs. Every interface, every alert, every report has been designed to match the brand standards of luxury hospitality — quiet, precise, and presentable to ownership.

— IV

White-glove implementation

We don't ship a login and walk away. Onboarding includes on-property device installation, geofence configuration to your courses and grounds, staff training, and dedicated support throughout the pilot period and beyond.

The Pilot Program

A 30-day pilot, built around your property.

We work with a deliberately small number of properties at a time. Our pilot program is structured to prove operational value — quietly — before any wider rollout.

Discovery & configuration

On-property walkthrough with your operations leadership. Geofence configuration of courses, clubhouse(s), and resort boundaries. Hardware provisioning.
Soft launch

Citadel Valet is deployed across an initial subset of guest bags. Front-of-house and clubhouse staff are onboarded. Daily check-ins with our team during week one.
Operational review

At day 30, full report to ownership: incidents prevented, time recovered, guest moments protected. Decisions about expanded rollout follow from there.

Request a Demonstration

See it on your own property.

Demonstrations are run live, on the satellite imagery of your courses, with sample guest data configured to your operation. Thirty minutes — with your GM, Director of Golf, or operations lead.

Request a Demo

Or reach the founder directly — rob.janson@citadelgolf.com